Brunswick Zone

My personal experience with this bowling alley is this - my family, my sister's family and my sister in laws family (a total of 11 people) went there to bowl. Because there was 11 of us, we needed 2 lanes. We brought 2 coupons - the ones mailed in Valupaks. The employee, Danae, said she couldn't honor both coupons as we were considered one party. Now, we drove 3 cars and come from 3 different households but just because we walked in together, they wouldn't allow both coupons. And even though the coupon CLEARLY READ 1 coupon per lane, they still wouldn't take both of them. I made the mistake of asking for the manager who turned out to be a real piece of work!



I believe this is a clear case of FALSE ADVERTISING and filed my complaint with the Brunswick Corporate office as well as the Better Business Bureau. If anyone else should have this problem, I urge you to do the same. After speaking with the General Manager of Brunswick Premier Lanes, he stated that the corporate office mails out those coupons without their knowledge but if it's a communication problem between the Brunswick Corporate Office and Premier Lanes, why should the consumer be the one punished?

Went to this facility twice and both times was made to wait over 20 minutes while there were numerous lanes open. When we inquired as to why we were made to wait so long we were told the lanes were reserved. We were OK with half of the facility being closed off for such uses, but there were a number of additional lanes left unused. We suspected that we were treated poorly and made to wait because we presented a coupon. We were given a number to wait, but the numbers did not follow any particular order so it was difficult to know how long the wait would actually be. Both times we gave up and left. Very poor customer service. If they don't want to honor their coupon then they should not offer one. Unfortunately this is the only bowling alley in our general area. Maybe that's why they didn't care that much about our business.