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Saks Fifth Avenue

700 N Michigan Ave, Chicago, IL 60611
Open Now
10:00 am - 7:00 pm
(312) 944-6500Directions★ Review
Shop Designer Brands at Saks with Free Shipping! »



Regular Hours
Mon - Wed
10:00 am - 7:00 pm
Thu - Sat
10:00 am - 9:00 pm
11:00 am - 7:00 pm

General Info

Established in 1924. Ever since the doors first opened in 1924, Saks Fifth Avenue has been an international fashion icon. Saks treats customers to an expertly edited assortment of designer apparel for both men and women, as well as handbags, shoes, jewelry and cosmetics. Our collections include exclusive treasures not found anywhere else. Every year, we see more than a thousand runway shows and showrooms in New York, Paris, Milan and beyond. Only the very best designs make it to Saks Fifth Avenue. During the holidays, Saks Fifth Avenue's flagship store comes alive with its legendary holiday windows and a light show that continues throughout the holidays. Over time, Saks Fifth Avenue has become a true cultural destination, counting the world's royalty, rock stars and artists amongst our customers and friends.

Payment Methods



Chicago Place
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YP rating

  • 30 Day Return Policy is Attrocious
    Updated: a month agoPosted: 3/31/2010

    I am so angry with my first Saks experience, that I am sharing it with as many people I can! I received a very expensive dress as a gift that wasn't exactly what I was looking for. As a result, I took the dress to Saks to make my return. Unfortunately, neither I nor the person who gave me the dress knew of Saks' 30-day return policy and thus my request for a full refund was not granted. The sales clerk would only give me a refund for a full $100 below purchase price... the sales price they had JUST reduced it to (still full price at all other retail competitors). I returned the dress to the store about 45 days after it was originally purchased... as soon as I could get it there. The dress was in perfect condition with tags still on the dress, in the original packaging, and with the original receipt. What I find particularly troubling regarding the customer service I received is that their return policy is much more restrictive than their peers'. Neiman Marcus' policy is a more typical 60-day return period, and I've found that they have been flexible in extending that period to meet customers' needs. Likewise, Nordstroms and Bloomingdales don't even list a return deadline and are incredibly flexible with their return policy. Saks is the only major clothing retailer, let alone luxury retailer, with such a restrictive, anti-customer return policy. It's frustrating to me as a consumer to know that I could have purchased the exact same dress, for a similar price, from the Neiman Marcus that is literally across the street from Saks in Chicago. If I had done so, I would have been able to return it today without any headaches or hassles, and would be a satisfied customer. The message I instead received from Saks today is that my business is not valued by the company, my experience as a consumer is irrelevant to Saks, and that the company is not concerned about losing me to its competitors. I have choices as a consumer, and if Neiman Marcus, Nordstrom, Bloomingdales, or another retailer is willing to provide me a more customer-friendly shopping experience, and if I can place more trust in purchasing through them than I can at Saks, I will choose to shop with them every time. From my experience, these retailers do offer me a better and more trustworthy experience, so I will simply take my business elsewhere and encourage all of you to do the same! Instead of walking away from my Saks experience with both a delight and desire to return, I am angry and frustrated at the appalling customer service I received.

    Updated: a month agoPosted: 12/19/2008

    I've been to Mario and Aveda and too many other salons to mention and none of them compares to Saks where I found Ghita Jones. She took the time to listen to what I wanted and gave me even more than I could have ever expected! She gave me a great stylish cut that is so complimentary to the shape of my face. My color and highlights are so natural and beautiful I still haven't stopped receiving compliments. I don't know where she learned her technique but kudos to her mentor! I wish I would have found Ghita years ago. She seems to be the best kept secret in Chicago but not for long if I have anything to say about it. The good news is I found her now and I hope to God she'll be around for years to come!!!

  • GHITA JONES is top notch in the beauty salon at Saks Fifth Avenue
    Updated: a month agoPosted: 9/10/2008

    Ghita Jones is excellent with color and cuts as well as excellent with bridal updo's and more.\r I would say she is really the only one with any talent at this salon. See her before you waist your time!

    Updated: a month agoPosted: 10/18/2007

    GHITA JONES is absolutely fantastic. She did my hair today and I am as blonde as ever. Ghita is so sweet, will listen to you, she is great at what she does, and just a colorist you will always go to. I highly recommend her!!!!! (And I am super picky who does my highlights). Actually, my best friend recommended me to her...all of our Lincoln Park group goes to see her. She is the best!!!!!

    Updated: a month agoPosted: 12/16/2006

    Beautiful store, selection of merchandise lacks they don?t always carry the newest vendors , designers. I find myself having better luck at neimans, Barneys, or even a local boutique. The employees can often be rude if your not spending top dollar!


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