New Star Transmission Inc

I took my 2008 Chevy Impala for the transmission to be fix because my car did move. I had it tow to the shop, they rebuilt my transmission and 6 months later they re built my engine on my 04 jeep liberty and still runny good as new. never had a problem with them. Jessi the manager had very good customer service and treated me very well. they worked on my moms and my uncles car too. I recommended lots of friends and family there and the service was just great.

Turn down another shop because there offer was $200.00 cheaper and they offered a free tow a week later there quote jump up to $2000.00 and they kept my deposit

dont go there. their customer service is terrible, they told me it will cost me $990. to repair my car once they have my car I had a phone call it will cost me $2300 I told them DONT DO ANYTHING TO MY CAR I will take it somewhere else so they wanted me to pay to get my car out over $500.00 so I had to call the police for help And I Finally got my car out pay $455.00 so dont go there.

i took my car there they gave me an estimate of $1,200 i told jesi to go ahead and do the job, but few hrs later

he call me and told me it was going to take $3,600 to do

the job. so i told him to put everything back and they took

6 days to do so and ontop of that they charge me $600.

so please dont go there.

my experience is very similar to the review by Dichilius82 so i will spare you the details. i was in for one problem which was fixed BUT only after another part which was related to the original problem failed less than 24 hours. so basically got charged twice for labor and not to mention losing my car another day. maybe they should focus strictly on transmission repair like they advertise. i suppose it could have been an honest but expensive mistake. the receptionist seem nice.

I know that my experience with this place was pretty bad. I do know that they did fix my car and it's been working pretty well since then, but how they did it is truly disturbing. I know that they originally told me that there was a problem with my transmission and that it would cost me around $1000 to fix, but later they called me and told me that there was another part that was broken and that that would cost me an additional $500. My problem is that they already had started working on my car and they said that it would cost me $1000 regardless and if I didn't get the new part that I wouldn't be able to have any type of warranty. I know that I personally would never go there again, but if you choose to...good luck.