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Citizen Canine

2274 N Clybourn Ave, Chicago, IL 60614
(28)
Closed Now
Today
7:00 am - 7:00 pm
Tomorrow
7:00 am - 7:00 pm
★ Write a Review(773) 935-3853Directions
Galleryn of 13

Photo by Citysearch

Added on 07/23/2016

Photo by Citysearch

Added on 07/23/2016

Photo by Citysearch

Added on 07/23/2016

Photo by Citysearch

Added on 07/23/2016

Photo by Citysearch

Added on 07/23/2016

Photo by Citysearch

Added on 07/23/2016

MORE INFO

Hours

Regular Hours
Mon - Fri
7:00 am - 7:00 pm
Sat
8:00 am - 5:30 pm
Sun
9:00 am - 5:30 pm

Payment Methods

DISCOVER, ALL MAJOR CREDIT CARDS, AMEX
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REVIEWS(28)

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  • Caring and trustworthy
    Updated: 20 hours ago

    I am really impressed with the level of service I receive. Citizen Canine is the only place in the area I trust with my dog. They seem to not only set their standards high but they actually do what they promise, unlike many other boarding/daycares I have taken my dog to. A personal touch with the owner you can tell she cares. I highly recommend them!\r\n\r\n

  • Caring and trustworthy
    Updated: 10 days ago

    I am really impressed with the level of service I receive. Citizen Canine is the only place in the area I trust with my dog. They seem to not only set their standards high but they actually do what they promise, unlike many other boarding/daycares I have taken my dog to. A personal touch with the owner you can tell she cares. I highly recommend them!\r \r

  • Best dog-grooming we've ever had!
    Updated: 20 hours ago

    Our dog was skittish from previous bad experiences, but our vet at Animal Medical center recommended Citizen Canine. What a turnaround! She immediately responded well to Oscar, the groomer, and from her first haircut on, the results have been fabulous. She doesn't resist her appointments anymore, and is happy when she sees Oscar. Whatever variations in haircuts we ask for, we get. His work is artistic, professional, and best of all, he is kind and gentle with our dog. Each haircut is beautiful, she is happy, and has completely lost her anxiety about grooming. The front desk manager is also lovely to deal with. Thank you Oscar and Citizen Canine! \r\n

  • Best dog-grooming we've ever had!
    Updated: 10 days ago

    Our dog was skittish from previous bad experiences, but our vet at Animal Medical center recommended Citizen Canine. What a turnaround! She immediately responded well to Oscar, the groomer, and from her first haircut on, the results have been fabulous. She doesn't resist her appointments anymore, and is happy when she sees Oscar. Whatever variations in haircuts we ask for, we get. His work is artistic, professional, and best of all, he is kind and gentle with our dog. Each haircut is beautiful, she is happy, and has completely lost her anxiety about grooming. The front desk manager is also lovely to deal with. Thank you Oscar and Citizen Canine! \r

  • Response to Citizen Canine
    Updated: 20 hours ago

    The owner was kind enough to return my calls and after a brief discussion, we discovered that I've lived across the street for 10 years, I am a dog lover and owner, and I was concerned about the dog. I have no problem living near a kennel (I was here when it was it dog training establishment). I am willing to retract my review, and should advise that my intent was not to malign their business. I'm aware that some dogs suffer from extreme separation anxiety and that could well have been the problem here. Incidentally, I have visited your business; I've bought dog bowls and collars from your store. I'm glad we were able to discuss and resolve this amicably.\n\nOlga Avalos\n

  • In Response to the Review by ""mojlovesdogs""
    Updated: 20 hours ago

    Re: complaint about our customer service...this is completely false. Here are the facts: This lady was not a potential client. She was parked in our loading zone drinking coffee and chatting with her friend for 35 minutes. She was asked nicely to move and was told we have live animals being dropped off and that the loading zone is for dog safety. She flat out refused to move. Wow- and you own dogs?? Really? We wrote down her license plate and called the police (We have documented proof). Some of our clients who were dropping off their dogs had to park and walk across the street with their dogs in rush hour traffic. Why would we tell a potential client to move? That doesn't make any sense. We have been in business since 1995 and our great customer service reviews speak for themselves. \r\n-Jolie Owner

  • In Response to the Review by ""mojlovesdogs""
    Updated: 10 days ago

    Re: complaint about our customer service...this is completely false. Here are the facts: This lady was not a potential client. She was parked in our loading zone drinking coffee and chatting with her friend for 35 minutes. She was asked nicely to move and was told we have live animals being dropped off and that the loading zone is for dog safety. She flat out refused to move. Wow- and you own dogs?? Really? We wrote down her license plate and called the police (We have documented proof). Some of our clients who were dropping off their dogs had to park and walk across the street with their dogs in rush hour traffic. Why would we tell a potential client to move? That doesn't make any sense. We have been in business since 1995 and our great customer service reviews speak for themselves. \r -Jolie Owner

  • Response to Citizen Canine
    Updated: 10 days ago

    The owner was kind enough to return my calls and after a brief discussion, we discovered that I've lived across the street for 10 years, I am a dog lover and owner, and I was concerned about the dog. I have no problem living near a kennel (I was here when it was it dog training establishment). I am willing to retract my review, and should advise that my intent was not to malign their business. I'm aware that some dogs suffer from extreme separation anxiety and that could well have been the problem here. Incidentally, I have visited your business; I've bought dog bowls and collars from your store. I'm glad we were able to discuss and resolve this amicably. Olga Avalos

  • worst customer service EVER!!
    Updated: 10 days ago

    While they may have more amenities than other doggy spas in the area, they have a serious problem in the customer service department! My family just moved to the city from Ohio and we were looking to find daycare service for our two adult golden labs. While we were shopping around our friends told us that we had to check out Citizen Canine. It turns out that their location was extremely convenient because my partner works on Clybourn right next to their building. Since it came so highly recommended I was SHOCKED at the reception we received when we arrived at their door. The man working that morning shooed us away before I could even explain why we were there. I was frustrated with being spoken to so rudely, and when I asked to see a manager he said that he WAS the manager, and that we needed to leave immediately. When I asked him for his name he refused to give it to me, and even had the audacity to cuss at me and tell me it was ""none of my BLEEP business"". He then threatened to call the police on me when I was trying to take down the phone number off the front window! I do not know what caused this man to have such a bad morning that he would be so unbelievably rude to a prospective client, but this whole incident turned me off to their entire operation. I will not give my hard earned money to people that treat other individuals with such disrespect. If they treated me that poorly, just imagine how they must be treating the dogs in their care! For the sake of their business I sincerely hope that man I dealt with is not in fact the manager, because managers should be more concerned with customer service and gaining new business, and not lose their cool so easily. I shared my story with my friends that recommended this place, and now they too are shopping around to find a replacement dog care center. I would encourage you all to do the same because they are not treating animals OR people with respect at Citizen Canine.

  • worst customer service EVER!!
    Updated: 20 hours ago

    While they may have more amenities than other doggy spas in the area, they have a serious problem in the customer service department! My family just moved to the city from Ohio and we were looking to find daycare service for our two adult golden labs. While we were shopping around our friends told us that we had to check out Citizen Canine. It turns out that their location was extremely convenient because my partner works on Clybourn right next to their building. Since it came so highly recommended I was SHOCKED at the reception we received when we arrived at their door. The man working that morning shooed us away before I could even explain why we were there. I was frustrated with being spoken to so rudely, and when I asked to see a manager he said that he WAS the manager, and that we needed to leave immediately. When I asked him for his name he refused to give it to me, and even had the audacity to cuss at me and tell me it was ""none of my BLEEP business"". He then threatened to call the police on me when I was trying to take down the phone number off the front window! I do not know what caused this man to have such a bad morning that he would be so unbelievably rude to a prospective client, but this whole incident turned me off to their entire operation. I will not give my hard earned money to people that treat other individuals with such disrespect. If they treated me that poorly, just imagine how they must be treating the dogs in their care! For the sake of their business I sincerely hope that man I dealt with is not in fact the manager, because managers should be more concerned with customer service and gaining new business, and not lose their cool so easily. I shared my story with my friends that recommended this place, and now they too are shopping around to find a replacement dog care center. I would encourage you all to do the same because they are not treating animals OR people with respect at Citizen Canine.

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