Hendrick Motors of Charlotte

Every time I visit this dealership, I’m surprised and delighted by the staff so are among the most friendly I’ve ever met. My most recent visit was my third purchase. Proud to me a member of the hendrick family

On December 31, 2013 I called Mercedes Benz of Charlotte on Independence Blvd. and spoke with Sara Miller. I told Ms. Miller what kind of car I was wanting , my current lease payment, my payment range and the fact that I would have to drive an hour and a half to their dealership. Ms. Miller put me on hold to talk to her manager Jason Hilton. When she returned on the line, Ms. Miller assured me that what I was wanting was possible. Ms Miller made me an appointment on Dec 31, 2013 at 6:30pm and assured me that they would be waiting with most of the paperwork started. She told me that if the car was sold before my appointment she would call me and let me know. When I arrived for my appointment, Ms. Miller and Jason Hilton had already left for the day. My name was indeed on the appointment book, but the staff had no clue who I was or how far I had to drive. No paperwork had been started. They just sent over the next available salesperson. This person informed me that the car I was wanting had been sold and in fact all of the model cars I was interested in had been sold. The payment the salesperson offered was $200/month more than was previously agreed upon with Jason and Sara earlier in the day. I was very disappointed and upset for wasting the 3 hours of driving time not to mention the 147 miles I put on my current vehicle. Two days later, I spoke with Jason Hilton who apologized for dropping the ball. They were just too busy for me that day. He was bragging about the 20 cars they had sold that day. Worst experience I have ever had with a dealership. Seems to me with Mercedes you are just a number, not a customer.