More Info
Cash When It Counts®
- General Info
- As one of the nation?s largest pawnshop chains with over 25 years experience, we offer customers financial services to meet their short-term cash needs while providing world-class customer service. -- financial services, western union, check cashing, pawn shops -- NetSpend® Visa® Prepaid Debit Cards, Pawn Loans, Money Orders, Pre-Owned Merchandise, Check Cashing, Gold Purchase
- Email Business
- Extra Phones
Fax: (704) 391-8976
toll free: (877) 421-2000
- Services/Products
- Check Cashing Equipment Home Electronics Jewelry Loans Pawn Loans Sporting Goods Tools Yard Equipment
- Brands
- netspend, visa
- Payment method
- amex, check, master card, visa, cash, discover
- Neighborhood
- Enderly Park
- Languages
- English, Spanish
- Other Link
http://www.cashamerica.com?utm_source=yellowpages&utm_content=1204&utm_campaign=localmaps
- Categories
GalleryView all (1)
Reviews
10/22/2014
I frequently visit many of your stores for cash loans in the Charlotte, NC area. Yesterday, my customer service experience was not what I'm used to receiving from Cash America Pawn. I called the store at approximately 5:52pm. I spoke with the manager to let them know I was coming down the street to pick up. They replied, "we're putting the bikes in now, if you hurry up you can catch us". At 5:59 p.m., I was at your door and one of your representatives was locking the door. There was still one customer inside, so I asked,"I have one minute, can I come on in for a pickup only?" The associate spoke through the door stating, she had already started counting the drawer down. This was hard to believe since it was not even 6:00 pm yet. I then called while standing outside your store, and asked if I could speak with her manager who I spoke with not even 10 minutes before. She placed me on hold for over two minutes, and no one ever came to the phone. As a customer service professional myself, I understand when it's close to closing time you are ready to end your shift. I also understand that the last customer should be treated with the same courtesy, as the first customer. I was very disappointed at the service I received from the associate at the door, 1 minute before closing while another customer was still inside being serviced. My family and I are frequent customers there, so I wanted to share my experience with you.
Details
Phone: (704) 391-8662
Address: 2640 Freedom, Charlotte, NC 28208
Website: http://www.cashamerica.com?utm_source=yellowpages&utm_content=1204&utm_campaign=localmaps
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