Best Friends Pet Care

I have beeb a good reliable customer for 3 years. When faced with an incident, they didn't work with me at all or show any courtesy. They say my black lab bit another dog while in a holding area with other dogs, unsupervised. They could provide nothing because cameras are streaming, they don't record so I only have their word that it was my dog. And in the past, I got a bad report card for a dog that wasn't mine. They asked to cover the other dogs bill. I tried to work with them explaining I didn't think it was right that I would be 100% responsible as their were several unsupervised dogs and no supervision. Communication completed stopped with Rachel B and the next thing I know I get a letter from a collection agency. No courtesy, no warning. I wouldn't recommend using them.

while we were away, which was SO cute!

Best friends seemingly has friendly staff who are interested in the welfare of your animals. However, when I went to board my dog I was unpleasantly surprised to find out that I had to pay extra for my dog to be taken out of the kennel and walked daily. Not only was I expected to pay for a basic necessity for my animal but, the walk was in a small area around the air conditioning units out back with no grass. Secondly, once I realized my dog was not to be properly exercised I was certain they would at least walk my dog to use the bathroom everyday. Instead of reassuring me this would happen, the manager on duty told me that the dogs just "learn" to defecate in a particular area of their kennel and a staff member would be by to clean it up a couple of times a day. Honestly, I was entirely unimpressed and I have found it is a much better value to board my dog at the vet where I am certain she will be properly cared for.

Best friends is awesome my dog loves going to camp he comes home and goes right to sleep. He is always pooped when we get home. When i drop Bailey off the girls up front are so helpful. When they see I'm in a hurry the grab Bailey and say have a great day. I'm never woried about him in camp cause I can go online and watch him from my desk at work. Best friends makes my life so much easier i dont have to come home to a huge mess and bailey gets all his energy out. Having a lab is alot of work but best friends makes it so much easier. And when I'm running late from work they let him stay over night. The new manager is awesome as well she loves my dog and knows who I am when I come in the door. The whole staff is great. I love this place and so does Bailey!!!! :)

Everyone and everything here has been sucha delight. We have been taking our two dogs to Best Friends since they opened their doors. Everyone is so loving, knowledgeable and accomodating. Daisy loves going to Camp and their boarding kennels are large (Daisy gets a TV!), clean and they even give you a report card letting you know who your pups friends are, how they ate, went potties and what they did while they played or stayed.

They switched management about a year ago and it is the best it has ever been!!

We will never go anywhere else. Daisy loves everyone there and they love her like she is their own! She does not want to leave camp sometimes--it is too cute.

They will show you every last nook and cranny of the place, anything to make you feel safe about leaving your pet. I have no reservations when I leave her.

Thank you