More Info
- General Info
- Your local Advance Auto Parts at 1744 Fordham Blvd in Chapel Hill offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHardĀ® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!
- Services/Products
- A/C Recharge Kits Air Filters Alternators Battery Installation Battery Recycling Brakes and Rotors Car Batteries Charging & Starting System Testing Engine (OBD-II) Code Scanning Loaner Tools Motor Oil Spark Plugs Windshield Wipers Wiper Blade Installation
- Brands
- Bosch, Carquest, DieHard, FRAM, Trico, Valvoline
- Payment method
- master card, visa, cash, check, amex, discover
- Associations
- Autopart International,Carquest Auto Parts,DriverSide,MotoLOGIC,TECHNET Professional,WORLDPAC
- Other Link
https://stores.advanceautoparts.com/nc/chapel-hill/1744-fordham-blvd
- Categories
GalleryView all (5)
Reviews
06/09/2014
First of all, it is worth saying that Steve, who works there, deserves 5 stars. But everything else about the two times I have been here was absolutely terrible, and for the first time, I wish it were possible to give zero stars. With the exception of Steve, I had a terrible time getting someone to help me find the right bulbs for my brake lights the first time and my high/low beams the second time. Apparently it is company policy that employees are not allowed to help you install even simple purchases on your car. Brake lights are pretty simple, but my car has a particularly odd setup so I spent about twenty minutes fiddling with it, which was not a huge deal, but they weren't particularly busy and eventually it was another customer who offered to help me. On the second occasion, I went into Advance because I was unsuccessful on my own in removing the bad headlight bulbs. Steve kindly went out of his way to help me find the right bulbs and to help me replace them. As it turns out, my car has particularly complex headlight fixtures and he graciously spent about 45 minutes helping me (which is how long it took given the complex set up), during which his manager came out to hover over him and to subtly scolded him twice. After spending $70 in bulbs, I really would have expected better customer service from the management. After helping me a little longer, I completely understood that Steve had to return inside and I had to try to figure out the rest of the headlight installation myself. Though they were not busy in the store at all, I stood out in the parking lot alone for more than an hour in notable heat fiddling with the headlight and not once did the manager (who must have known I was still out there) or any other staff offer to help me. I spent $70 and two hours of my life on what should have been the reasonably simple task of replacing my headlights. Until they offer better customer service at the management level, I will definitely not be giving them my business.
01/25/2012
Since i Have been going there lately i can see a difference in the quality of customer care.
Details
Phone: (919) 932-7526
Address: 1744 Fordham Blvd, Chapel Hill, NC 27514
Website: https://stores.advanceautoparts.com/nc/chapel-hill/1744-fordham-blvd
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