- 8:00 am - 5:00 pm
- Mon - Sat
- 8:00 am - 5:00 pm
- Posted: 9/25/2013
Excellent company, Excellent service, Great People. Thank you so much for your kind service. Rick Polley
- Posted: 4/30/2013
We have rented here before and now after a long move, we are back to stay. The first time we stored our things at Carson Valley/Tahoe Self Storage, we stored for about 7 years and were completely happy and this time we have been back with them for less than a year. This place is clean, the people in the office are friendly and helpful. The managers are friendly and helped us a few years ago when we got ourselves into a tight spot with no employment. I don't understand when people write bad reviews just to down grade a company since they did not get their way. Thank You, Jerry M..
- Updated: 10 days ago
Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments. They did this without notifying long-term customers or apparently training staff, who were clueless. I called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you. After much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold. When I got back to the phone in less than two minutes, it had been disconnected. I called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her. (I was not yelling.) When I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up. (I was yelling by then.) Tomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service? If I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista. Life is too short for incompetent, non-existant or rude customer service...