Hendricks Dental Specialists

My children have been patients of both Dr. Alex and Dr. Robert and I couldn't be happier. The office and clinical staff are always courteous, professional and helpful. I have had bad experiences at other offices that specialize in pediatric dentistry, and am so happy to have found a place that my children actually look forward to going to!

The folks at the office of Dr. Poss worked with me and listened to my concerns and my needs to help me minimize headaches from TMJ. They are professional and great to work with. I recommend them for everything from basic cleanings, to cosmetic, to TMJ.

I tried to directly contact the dental office to discuss issues but never got a response. I took my child to Brentwood Dental because they were in network and had privileges at Vanderbilt. Dr. Alexandra performed the dental work and did an excellent job. It is the staff she has in place that I take issue. Jennifer was negligent while scheduling the surgery. It took seven weeks when I was told two weeks. While waiting, my child suffered a febrile seizure with a temp of 107.2 from the infection. Now he is susceptible to experience more seizures. Jennifer blamed the insurance on the delay. I contacted the insurance company and she had not contacted them. I had a conference call and she never admitted her negligence but then blamed Vanderbilt. I contacted Vanderbilt and they had no record of her contacting them. Once she had no one else to blame, she was miraculously able to schedule the surgery in 6 days. I did not want to create friction before the surgery so I kept my mouth shut hoping to discuss my issue when I had the follow up visit. BUT, the follow up visit was a disaster as well. They took my child to the back by himself. I had no issue with that. The problem was they gave my child to another person. I had to argue with the Dental Assistant that he was my child. She said that I wasn't his mother that she needed an oriental woman (my child is adopted). There was another customer that witnessed it. She couldn't believe it as well. There happened to be a Chinese lady with her child in the waiting room. The Assistant grabbed her hand and took her to the back. I can't imagine what that lady was thinking when they handed her a screaming child that was not hers. And, I have no idea what was running through my child's mind. I am sure it was a terrifying experience. I was panicking at the time and did not think about it. BUT, in retrospect, that was a form of racism. I hate to use such a strong, powerful word; but it is. In today’s world, many families are multi-cultural. To assume he was not my child because he was a different race was not only insensitive, but it was ignorant. The worst part was that not only did she assume incorrectly, but she argued with me that the child was definitely not mine. I wouldn't think my child is the only adopted child they see. It also was odd to not have a follow up with the dentist but with her support staff. I write this review not to try to hurt the reputation of Brentwood Dental Specialist, but to educate the organization on areas that they need to better train their staff in. I tried to do this via phone call and direct email. After calling three times and emailing twice with no response, I am left as this being my only option. Once again, I would like to reiterate that Dr. Alexandra seems to be a highly skilled practitioner. However, the staff of Brentwood Dental needs training in customer service and in multicultural issues.