Herzog-Meier Volvo Cars

I purchased a 1997 Jeep Grand Cherokee Limited with 104k miles and paid cash. I too was made to pose in front of the car with an "AS IS" sign in my hand so they could take a photo. The only redeeming part about the vehicle turned out to be the "fairly new tires". So far in the first month I've had to have the front differential rebuilt, and replaced a defective catalytic converter. I took it back to my local mechanic for a bearing noise in the rear axle, when they opened the differential metal fragments were laying in the case and some of the gears were missing big chunks of metal. So far the grand total for this Jeep POS is $2500 plus the original purchase price!

BEWARE OF THIS DEALERSHIP!! They will sell you crap and not care at all.

Do yourself a favor and avoid this place. This was my second experience with them. We did buy a top of the line Mazda from here a few months ago and were ready for another so i decided, against my wife kicking and screaming about returning here, to give them a 2nd chance after the 1st bad visit. Wish i wouldn't have!!!!!!

Rude, condescending, lied and more. At one point i was the only customer in their lobby and heard other sales guys talking about how they worked this customer and that customer. I felt dirty just hearing these egomaniacs yammer on. I've been in sales(not cars) for 9 years and can tell you right now I'd fire anyone who acted like this from my company.



Well we left after being treated like dirt from one of the "higher up" guys and bought that same night at Gladstone Mazda. Much better experience there!

We have a friend who is going to be buying a CX-9 from Gladstone this coming weekend because they loved our CX-9! Also have my wife's sister who will be buying the mazda 3 sedan. They are going to buy from Gladstone because of our good experience with Gladstone Mazda and several negative experiences with Herzog. I will say R.J. is a great guy, he's just surrounded by snakes.

Do yourself a favor and avoid Herzog-Meier like it's the plague and go to Gladstone and ask for Kat or Zach.

We bought a Volvo C30 on March 27, 2013. At the very end of the sale as we were getting ready to drive away we asked Boris, our sales person for the other key to car. He said, "I can only find one right now." We said, "That's a problem. We have to have two keys." He said he'd go look for it. He came back a few minutes later and said that he was having trouble finding it- but would send it to us. We took him at his word.

We then called Nick the sales manager at Herzog Meier twice the following week. He said they would look for another key. That was a month ago, and we haven't heard back.

The key that they sold us with our car had a dead battery and almost left us stranded. We were forced to go to another Volvo Dealer, Jim Fisher and have them make us a new key, as well as replace the dead battery in the key they sold us. For the $24,000 we paid for our Volvo we expected two working key. Unfortunately they were ok with selling us a car without one working key.

H-M made it right. UPDATED: In my earlier review I complained that Herzog-Meier Mazda did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason my wife and I found this so distressing is that we drove four hours to the dealership because the deal was so good. After writing to the managers listed on the dealer website, I was contacted by Yeon Kim, one of their managers, who honored close enough to the original deal to satisfy my wife and myself. Furthermore, he had the car delivered to me in Washington. Though the problem could have been avoided had the salesman and floor manager honored the written quote when we arrived, we are VERY SATISFIED with how the dealership stepped up and did the right thing in the end. ORIGINAL POST: Dealership refused to honor a written quote they emailed us. Don't believe Jess Tichenor, one of the internet people. When Pat Covert, our salesman, saw the price (a price we confirmed with Jess over email twice and over the phone), he said it was a mistake and there was no way they could meet it. My wife and I rented a car and drove four hours to go to Herzog-Meier because the price and financing were perfect, but had to drive the long four hours back disappointed because the would not honor a written quote on a vehicle.