More Info
- General Info
- Equinox isn't just a fitness club, it's a temple of well-being. Discover an unparalleled member experience where innovative programming, rejuvenating amenities and renowned instruction come together to create extraordinary results.
- Extra Phones
TollFree: (866) 332-6549
- Payment method
- amex, cash, check, debit, discover, master card, visa, company card
- Location
- Music Lane
- AKA
Equinox Austin Showroom
- Other Link
- Categories
GalleryView all (1)
Reviews
12/03/2019
The gym is beautiful and deserves 5 stars. Classes are great! Nice people, poor service.
Poor customer service is so distasteful. I bought an equinox hat for $40 two days ago and this morning noticed the seam is coming undone on the top of the hat. I brought it in to the manager of the store who has seen me shopping and spending $500+ in the shop store since equinox opened a couple weeks ago. He straight up refused to exchange it for a non-defective product because I do not have the receipt with me and sadly do not have it because I didn't imagine them to sell me a defective product. Verifying the date of purchase is as simple as scanning my account barcode as all purchases are made through your gym account.
Recommendation: check your Equinox purchases for defects and laminate and file your receipt. They do not honor their products and keeping a happy customer is not important to them.
I'd love to be contacted and this matter rectified (exchange for a non-defective hat) to edit to 5 stars and keep spending lots of money in the store.
Details
Phone: (512) 652-3321
Address: 1007 S Congress Ave Ste 100, Austin, TX 78704
People Also Viewed
- Clear Spring Studio
605 Copeland St, Austin, TX 78704
- Love Yoga
1006 S 8th St, Austin, TX 78704
- Gold's Gym Austin Downtown
115 E 6th St, Austin, TX 78701
- Somaspace
220 Lessin Ln, Austin, TX 78704
- CrossFit
2201 Lake Austin Blvd, Austin, TX 78703
- Planet Fitness
1819 S Pleasant Valley Rd, Austin, TX 78741
- Austin Shambhala Center
1702 S 5th St, Austin, TX 78704
- J.R. Fitness
2800 S Interstate 35 Ste 105, Austin, TX 78704
- CrossFit and Fearless
3804 Woodbury Dr Ste A, Austin, TX 78704
- Mecca Gym & Spa Ltd
524 N Lamar Blvd Ste 300, Austin, TX 78703