Hanover Buckhead Village

Had an awesome experience when I toured the property with Khaila the Property Manager.

Move in day there were many issues, the worst of which was toxic black mold throughout the unit. We photo documented and they sent a crew in to do some surface cleaning. The issue was persistent during our time here. The staff are nice, but lack training, there is very low level of customer service from the office team, the concierge and security teams are extremely courteous. The gym equipment is poorly maintained the Peloton bikes are dated, and the treadmills typically have 1 of the 3 that are continually down. Try to call the Hanover and your call will be either dropped or you'll be sent to an answering service. Now the big hook after our initial 12-month lease for a 1BR, we received a notice at month 10 saying if we did not sign a 12-month extension within 3-days our rent would go up 30% or $800/month more. The office staff is powerless here with no management authority. We submitted a 52-day notice at the after 10-months that we were moving out at the end of our 1-year lease, and they are going to charge us for an additional 8-days because we failed to provide a 60-day notice... The Hanover Management are vultures... be forewarned!