More Info

Email
Extra Phones

(404) 584-1731

Baggage: (404) 584-1738

Greyhound Package Express: (404) 589-2583

Payment method
cash only
Location
charllote north carlina
Neighborhoods
Downtown Atlanta, South Downtown
AKA

Greyhound Package Express

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
TO
Tamareya O.

04/16/2016

Overall
Service

They don't care about their customers and their things,they are very unorganized customers service play around instead of getting their customers were they need to go and helping them,and the people in baggage claim need drug testing the way they are losing customers bags

SG
Steven G.

07/25/2014

Overall
Two words BLATANT THEFT. I was...

Two words BLATANT THEFT. I was told by customer service that there would be a place to park my car for the weekend, but the only parking available was rittled with homeless people(one even came up to my car and tried to run a scam on me as soon as I parked). A cop at the stations even warned me against parking my car there for an extended period of time! Tried to get a refund but I was not given one because, and I quote from a supervisor "I forfeited my right just because I did not feel safe parking there." (I did not realize my safety was not your concern!) What kind of customer service is that?! Will never use this service and will tell everyone I know not to either.

josephprince45

07/22/2013

Overall
Terrible terrible terrible customer service

Greyhound: Terrible company

Here was my situation, I paid $171.63 round trip for Daytona to Atlanta and back

I traveled from Daytona Beach to Atlanta on 7/18/13. I stayed in Atlanta for 4 days... but during those 4 days I lost my round trip ticket to go back to Daytona Beach on 7/22/13.



When I approached customer service and told them my situation they pulled up my information on their computer , checked my ID to verify that it was my ticket information on the cpu, acknowledged that I was the one who paid for the ticket, and after all that stated that I still had to purchase a whole new ticket. they would not do anything for me, they weren't willing to work with me, that was their final answer and they decided they were going to do nothing for me. My message to greyhound and to prospective customers is that accidents do happen, and I feel like customers who bend over backwards to pay money for a businesses service, should in return receive bend over backwards customer service.

Overall

147 rings then it went to busy signal. Called back for another 45. Gave up and called Cincinnati OH. They answered in 7 rings put me on hold politely for about 2 minutes, came back and answered all of my questions. SHAME on Atlanta.

AJ
Amy J.

04/28/2012

Overall
Lousey got to ask 1 question a...

Lousey got to ask 1 question and then got hung up on then tryed to call back no answer. They must not was buisness so if you want to travel by bus i'd use the internet. I would not recomed to anybody i know.

sabrina

02/28/2012

Overall
I have tried for 3 days to cal...

I have tried for 3 days to call to ask a question about the Atlanta Station. No one answers the phone???? What kind of business is this?

jenniferhaskew

03/23/2011

Overall
I Tried to call Greyhound to f...

I Tried to call Greyhound to findout information both in Atlanta and in Indiana and wouldn't you know it I got no answer at any of the numbers they listed. How do you expect to have a succesful business if you are not answering the phone for your customers?

familyroom0399

12/04/2009

Overall
Wasted Space for A Business

I attempted to call Atlanta station to check on the arrival time of a greyhound bus. I wasn't surpised that no one answered the phone at 10:52 am. What type of business are you running Greyhound??????

thommiejones

11/12/2009

Overall
knowitall

You cannot get what you ask for. it keeps going to another site. I want ticket info and it is not giving it to me.This sucks and I use you all the time. this web site is no good. you need to change it to where it comes to you for what you want and not go all over the place like cheap tickets.com. I don't need that, I want Greyhound infl.

soccercoach

03/04/2009

Overall
Bad Station

Can never get a phone call answered. Employees are very nasty and not helpful at all with information or directions. Will never travel Grayhound again. People need to boycott this carrier.

dmbarber

03/03/2009

Overall
Poor Listing for such a big Company

I needed Greyhound Bus Lines located in Hapeville, GA and got the Forsyth St. Location.



This phone number was never answered. I let it ring for over 5 minutes. Get them a better contact number.

blazinglion

02/10/2009

Overall
Very Helpful

I was very impressed with this station; Very Clean; My bus was delayed a bit but they gave everyone a free drink due to it; if you live in Georgia and must take greyhound; leave out of Atlanta

nurse1989

03/29/2008

Overall
PAYING CUSTOMER

DIRTY FACILITY,BUS RUNS TOO LATE.MAKE SURE YOUR CELLPHONE IS ON AND BE READY TO CALL FOR SECURITY .

dadaboat06

08/07/2007

Overall
poor service, dirty facility

If going here show up armed, watch your bags and be prepaired to show up early just to be told your buss is delayed and will be there in 10 to 20 hours

Details

Phone: (404) 584-1728

Address: 232 Forsyth St SW, Atlanta, GA 30303

Website: http://www.greyhound.com

People Also Viewed