More Info
- Payment method
- check, discover, paypal, visa, all major credit cards, mastercard
- Location
- Biltmore Park Town Square
- Neighborhood
- Biltmore Park
- Other Links
- Categories
- Other Information
Parking: Garage
Bike Parking: Yes
GalleryView all (1)
Reviews
08/23/2014
Kendra is a solution oriented manager who handled a challenging customer service problem with professionalism and caring. She listened and promptly resolved the issue I was having with my nook. Kudos!
02/12/2011
Provided by SuperpagesVery disappointed with their service. They didn't have a book I was looking for, so I had to order it through them (at the store). They ordered the wrong edition. I called them when I caught this mistake to cancel the order and get the right edition of the book. They told me on the phone that the first order was canceled and a new order (with the right edition) was placed. By the way, for some mysterious reason they couldn't ship the book at the store, so they charged me for shipping! I got an email with my order and realized they had charged me tax on the shipping, not just the book. Called again and a very rude manager told me that it was right because B&N had a presence in NC. Yes, sales tax is for goods, but not for services, and shipping IS a service. He just repeated the same thing, like a broken record, with a tone of disdain. Then I received both books!!! What happened to canceling the 1st order? Now I have to take it back, and of course, they won't refund the shipping charge
Details
Phone: (828) 687-0681
Address: 33 Town Square Blvd Suite 100, Asheville, NC 28803
Website: http://barnesandnobleinc.com
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