Postma's Furniture

If your looking for customer satisfaction? Do not shop at this furniture store! My husband and I purchased a sofa & loveseat from this small furniture store, thinking we would be receiving good service. Couldn't be further from the truth! The furniture is extremely poorly made. We contacted the owner and explained our dissatisfaction, he then sent out one of his co workers to see what the problem was and to bring us the missing pillows they never give us when first delivered. of course the fringe didn't match the rest of the pillows, we noticed it unfortunately after he left! but why say anything when they won't even notify the manufacture of their defected products. Everything we pointed out to the owners co worker, such as, the seat cushions sinking in the middle when we sit on them, and remain sunken in because of the defected support system of the couch, or the loveseat's wood inside the couch squeaks terribly when you even move on it. The co worker said, Oh its suppose to be like that! And we would be waisting our time to have the manufacture look at it because they would say the same exact thing. He took a few pictures and left! Pictures will not show this problem. The owner should have come to our home and saw the furniture for himself! Instead we get a letter from him! not even a phone call! Of course he said the same thing his co worker said. Bottom line is...We are not happy with the quality of this furniture and he should have asked us what he could do for us to be satisfied. He should of fixed our furniture!!!! instead of having us live with this extremely poorly made couch and loveseat. I waited over ten years for a new couch and loveseat and now were stuck with this horrible furniture for the rest of our lives.

04/22/10 Great Furniture, Great Prices, Great People. This is our second time around buying furniture from Postma. First round, bought Oak Bedroom furniture, bought, and delivered in a week. 2nd round, bought full dining room set. That was back around the end of March. Was told it would deliver in a week or less. Set up the delivery and was called the day of to say furniture was not available for another Month, (May 1st.) Called in mid April for progress report, and now furniture will not be ready until May 17th. Hopefully this date sticks. Great furniture, just don't be in a Hurry.



UPDATE:

It is now May 21st. We bought our furniture on March 29th. That is a full 8 Weeks. They had no problem cashing my check for $2734.42 on March 31st but can't seem to get my furniture to me. Oh, and my 3rd date of promise, May 17th, yeah, that didn't happen either. Last time I spoke to Bill Postma, same old story, "sorry, there are more delays getting your furniture." Not sure what their "Satisfaction Policy" is, but I am not the Least Bit Satisfied at this point.



FINAL UPDATE:

I get a call around 1245 Friday, May 21st from Bill Postma. He has an update. At this point it can't be too bad of news, Right? It is. Looks like next week is good still, he thinks. He "hopes" to have the furniture for me. Hey, only 8 weeks right? So I ask about his "customer satisfaction" policy, and I get, "sorry to keep you waiting like this, talk to you next week." REALLY, THAT'S IT? No, here's 10% off, Here's 20% off your next purchase if you come back. NOTHING. Bill Postma, your Customer Service STINKS. The part above about "GREAT PEOPLE," Yeah, scratch that. I sure hope my furniture is perfect because if I find even one scratch, you can have it back!!!! All, DON'T EVER SHOP HERE!