- 8:00 am - 6:00 pm
- Mon - Sun
- 8:00 am - 6:00 pm
- by Fishing T. on 08/15/2014
I am writing this review because of the Terrible customer service we experienced using their service. The dollar rental employee claimed his name is Pepa. He refused to give us his last name. At the time of picking up the vehicle, we encountered at least Two major issues. Pepa claimed that we MUST purchase Supplemental Liability Insurance (SLI) despite that we explicitly stated that we do Not want to purchase this Optional insurance. Pepa insisted (LIED) that this is required by Alaska state law and Refused to waive this Optional service. We were Forced to pay this optional insurance for our rental period. We did consult a few other rental companies at Anchorage Airport and they all confirmed that SLI is Optional. Not mandatory as Pepa stated and subsequently forced into our rental contract. Our reservation is for a Full size car in the Same class as the Toyota Camry. However we were given a Chrysler 200 which As Manufacturer classified is a Medium sized car. We raised this issue with Pepa but he insisted that it is a full size Despite that the Manufacturer Chrysler classified this model as a Medium sized car. It’s internal room is Much smaller than the Camry and is Not large enough for the three of us with luggage which caused a Lot of inconvienece during our two week trip. Through out the process Dollar car rental employee Pepa has a Hostile attitude and Refused to help us at all. In the end we had No choice but to request a conversion with his supervisor. He (pepa) initially gave us the phone number of this customer counter so when we called, the phone in front of him rang. I can see the sneer on his face when he waited a while to pick it up. After that he did gave us a business card of another Dollar employee who Never answered our phone calls or responded to the phone message we left to his voice mail. At this point I believe either that other employee decided to be unhelpful just like Pepa did or the person on that card does Not work for dollar any more and the business card Pepa gave us is simply a hoax to throw us off. What we had experienced at dollar car rental anchorage international airport branch was terrible. Dollar car rental employee Pepa was extremely unprofessional. His behavior was totally unacceptable and abusive.
- by avollmer on 06/21/2013
OMG, If I told my best friend about this place I would tell her to STAY AWAY! Their rude and gross. They charged me more then they were supposed to. The place was old and smelled like fish.i would definitely not go there again
- by ntuesday on 06/21/2013
WORST CAR RENTAL COMPANY EVER. THEY FLAT OUT STEAL FROM YOU. When I arrived at the counter, a man told me I had to purchase insurance before Dollar would rent me a car. I told him I already had insurance. He told me it was Dollars policy to sell insurance and began showing me your rates for insurance. I again, told him I already had insurance. He asked for my insurance card and specifically said "its your funeral" and gave me the keys. When I arrived at the car, I noticed considerable amounts of damage to the vehicle. I began marking the larger areas of damage. There were so many damaged areas, I literally drew large circles covering entire areas of the vehicle. There were no less than 40 areas of nicks, dents, scratches, "chipped paint" etc on the vehicle. After awhile, I stopped and went to the girl in the window and asked if it was necessary for me to mark every little item of damage. I felt I was being excessive to the point of ridiculous. While texting on her phone, Kimberly told me don't worry about it, its "just a formality." I gave her the form, she signed it, gave me a copy, and I left. Upon returning the vehicle, Kimberly (same girl) walked out of the office, walked directly to the lower passenger side door and said "what about this?" She walked out of the office, didn't look at anything else, went directly to the passenger side door and immediately told me she needed me to fill out an insurance form. I barely noticed it when she pointed it out, and relative to the other damage on the vehicle, this was nothing. It looked like a little smudge of dirt or tar. I began pointing out the much larger areas of damage to the vehicle. I mentioned I didn't hear or see anything hit the vehicle while driving, and I highly doubt that I did the damage to the vehicle. I also pointed out that she (Kimberly) was the same person who told me I didn't need to mark every little speck of damage on the vehicle, that it was "just a formality". She told me, "its no big deal, you just need to fill out this form for the insurance." When I returned to Houston, $618.40 had already been taken out of my bank account. I hadn't even unpacked my bags and they already stole my money. That's when I found out (too late) that Dollar Anchorage has a history of screwing people over and taking their money by doing this exact same scam. They lie and manipulate people into buying your insurance, and they charge people excessive amounts of money for damage they didn't even do to the vehicle. I was robbed out of $500 before my bags were even unpacked in Houston. They ruined my vacation. They are unethical and immoral. Thanks for screwing me over and stealing my money Dollar. I will NEVER rent from you again. I WILL tell everyone with ears or internet about your shady business practices and how you lie, cheat and steal from your customers.
- by srichards54 on 04/03/2013
Do not rent from this place. Twice they have offered me a studded tire car without disclosing upfront what the additional charges would be accurately in addition to roadside services that they don't apprise you of. Both times I had arranged for the rental through and online reservation service which I have no problem with, however I do with Dollar. The first time I noticed that my rental price for one day had dramatically increase and I asked why. It was then that the clerk told me about the additional charge of $28.00, since it was a one day rental I let it slide. The second time I had a rental rate for four days of $14.00. Again when I went to the counter I was asked if I would like a car with studded tires, I asked what is the additional fee. The clerk said, &quot; It's 30.00 but I can give it to you for $19.00.&quot; I took that as it would increase my daily rental rate from $14.00 to $19.00. It was until I went to extend the car for one more day that I found out I was being charged $53.00 a day for a compact car. I had a conversation over the phone with the manager and said you need to have your clerks be more upfront with these additional fees. I told her I wasn't happy and I was going to be writing a bad review, so she started making all these concessions offering me one day free studded tire ($19.00) and a refund on a roadside assistance package of $6.75/day that I was never informed of. ($27.00) I said, Fine, but I am still going to write a bad review anyway, and I could have got a better deal at Enterprise.&quot; She immediately said, &quot;Well then I won't be giving you any money back.&quot; I will not rent from them ever again.
- by justice2013 on 03/02/2013
After renting an inadequate vehicle, I left a comment on line then received a letter from Darrell Floyd, the owner saying he will not rent to me again. Headquarters was shocked with his retaliation and said it was unacceptable. Even his letter had misspelled words. He's unstable.
- by traveler101010 on 11/15/2012
WORST CAR RENTAL CAR COMPANY I HAVE EVER DEALT WITH. They made numerous unauthorized charges to my credit card that required numerous phone calls and emails to correct. This is a very unethical company that takes advantage of tourists visiting Alaska.
- by traveler101010 on 11/15/2012
- by humiliated on 10/17/2008
I am a local customer who was trying to rent a vehicle for 5 days while mine was in the shop. I was sick on the day I had arranged to pick up the rental. I left the house early - just getting out of bed long enough to throw on some sweats and a sweatshirt and pull my hair back into a ponytail. Suffice it to say, I was looking less than "stellar". When I got to the airport I was told that they did not accept local "debit" cards and asked if I had another card. (I had used that same card less than a month prior in Las Vegas with no trouble). I pulled out another card and was asked if it could hold a $250 limit. I said yes, and he just looked at me. At that point, I realized that the gentleman was insinuating I was not capable of paying and asked him to cancel my reservation then left without renting a vehicle. He never even ran or looked at my cards, just handed them back to me.
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