- Tue - Thu
- 11:00 am - 7:00 pm
- Fri - Sat
- 11:00 am - 5:00 pm
Phone: (907) 563-2067
Phone: (907) 229-2953
Fax Number: (907) 563-1749
Andersons Bride is an amazing place. Not only did I buy my wedding dress here but so did my sister and several of our friends. It really feels like family. They really get to know you and help you find the perfect dress. Unlike other stores you don't feel rushed and nobody every makes you feel like you have to pick a dress in a specific amount of time. I recommend them to everyone I know!
I recently visited anderson's bridal and i've got to say, i was astonished. they have so much dresses for every taste imaginable. i compared a few placed for a wedding dress and they have the most beautiful dresses. they were really helpful and very nice. they wen't out of their way to make sure that my needs were met. i got my fitting done and the alterations were spot on, very professional. and the alteration prices were actually very reasonable there too. to me anderson's feels elegant and they make you feel like part of a family. i highly recommend anderson's bridal.
In 2009, We went to Anderson Brides for their suit rental for our daughters wedding. We were told we could pick them up a few days prior to wedding. Then we were told we couldn't pick them up until the day before the wedding. That made us concerned in case there were fitting issues etc. When we arrived to pick them up the suits looked like they hadn't been cleaned & pressed properly. I actually had to request a suit to be pressed. We were in a very tough situation as it wasn't like we could cancel with them & go else where the day before the wedding. At the wedding, buttons were falling off the suits and when we went outside you could see on the Father of the Brides suit that it had makeup on the shoulder from the previous users. That only validated what we felt, They had not been cleaned. Zero should be the rating and I would never use them again.
Our daughter's dress arrived. It was beautiful, the perfect wedding dress. But, it was 10 inches too short. Anderson's refused to do anything about it, or help us... They were quick and only too happy to show us other dresses we could purchase, floor models only. This was two weeks prior to the wedding. Not enough time to do anything. We ended up buying another dress, veil, shoes... There was never an apology or any type of compensation. I will not darken their door nor suggest brides use their services. During my consultation with brides, I suggest they look for another option than Anderson's. I don't know how they stay in business. I have only heard horror stories about their service.
Anderson bride has by far the worst customer service I've ever had. I called twice to confirm my dress order, and I never got any calls back from the only person in the store that could tell me. I eventually went into the store myself where it took the receptionist 20 minutes to get off the busy phone lines to tell me when my ship date was. My ship date was yesterday so I called and gave my information to one woman and asked the status of my dress who then transfered me to 'Don'. I asked 'Don' for the status of my dress and she took my information, then she put me on hold. Once 'Don' got back on the line she said ""Anderson Bride this is Don may I help you?"" This is not ok, and they should be embarassed. I will never do business with Anderson Bride again and I do not recommend them to anyone.
I have never been so embarrassed or treated so badly. I am a plus size girl...I'm not huge but I am a size 18. Anderson's treated me like I weighed 400 pounds. Basically I was told to bring in a friend that was smaller to try dresses on since they don't carry dresses in my size. I guess for bridal dresses I wear a 22. My friends - my bridesmaids are big girls too...they were just as rude to them. I finally found what I needed at another shop here in town. FairyTales Bridal. They are nice, they are helpful and they gave me and my friends the dresses we needed. Beware of Anderson's. Go to FairyTales.
I had a great experience at Anderson's Bride. I found that their selection of gowns was comparable to other large stores that I have been too. Their prices were in line with others and the service was above expectation. I worked with Erika and found her to be very helpful with everything. I particularly liked that they offered maids and tuxedos as well. I was happy with them and will, as I am now doing, recommend them to others.
Anderson's Bride sold me a discontinued FLOOR MODEL dress, for full price! They also have been giving me the run-around on my orders for cake toppers and other orders for 5 months! Please, don't deal with Anderson's and save yourself the stress, heartache and headaches! They have promised to have my order delivered, promised to return calls, and have never come throgh. It's now weeks before my wedding and I still don't have my order - which has been paid for in full!!
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