Creative Mirror & Shower

UPDATE: 3 Hours after posting this I did receive a very nice phone call and message from the owner and president of the company. Although I do appreciate the follow up and apologies, I still stand with my original post. I think a lot can be learned from the experience and the employee's working the day that I received my quote. They should be spoken to in order to avoid future disappointed customers. Also, to avoid confusion, I tried coming into the shop that same day the quote was processed which I believe was a Thursday. Thank you for the sincere apologies, but due to the negative experience I had already taken my piece to a different business. I'm sorry, but the whole experience just left a sour taste in my mouth. But I did increase my rating from 1 star to 3 stars due to the outreach and apologies received.





I live in the area (near addison location) and have purchased several replacement pieces of glass here before. This most recent encounter, I left very disappointed in the service received.

A few weeks ago, I stopped in and received a quote in the morning before work. I left with my piece and quote only to call back in the afternoon with a question. Once my question was answered, I said I would be stopping in on my way home from work to place the actual order. On my way, I called to say I was stuck in traffic about 30 minutes before closing. I told the sales associate that I would be at the absolute most about 5 minutes past closing, but that I was on my way if someone could wait for me. I was informed that no one would be there at that time. I politely asked if anyone could wait an extra 5 minutes as I needed to place the order to make sure I would have the piece in time for an event. The paperwork and account was already set up and waiting for me. I was told again no one could wait for me.

Call me old fashioned, but this experience made me feel much unappreciated. I work hard for my money and have been a loyal returning customer for several years. I understand I may not be the best customer, but I was still a customer at that and the fact that no one could stay 5 minutes to help me was, in my opinion, very rude.

In my own profession, when someone calls and says they are running a little late I don’t tell them I’ll be locking them out and to come back another day. I know I appreciate my customers and understand that they are taking time of their busy schedules to send business my way. I just would never treat a customer of mine that way and I guess didn’t like be treated like an inconvenience instead of a client wishing to spend money.

I get every place closes, but 5 minutes seemed pretty petty to me. Safe to say, I took my business elsewhere and do not plan on returning anytime soon.

At first, we had problems with delivery and fitting but at the end, we were very happy with the product and the service.



Mera